سياسة الخصوصية

1. Introduction

Welcome to ChillTitan. Our website address is: https://www.chilltitan.com/. We are a professional B2B manufacturer of stainless steel water bottles and drinkware.

At ChillTitan, we take your privacy seriously. This Privacy Policy outlines how we collect, use, protect, and handle your Personally Identifiable Information (PII) and business data when you visit our website, request a quote, or engage in business with us.

2. What Information We Collect

As a B2B manufacturing partner, we only collect information necessary to fulfill your business requests and improve your experience on our site. This includes:

Information you provide voluntarily: When you fill out a contact form, request a quote, or subscribe to our newsletter, we may collect your name, email address, company name, phone number, and project details.
Automatically collected information: When you browse our site, we automatically collect non-personal data such as your IP address, browser type, device information, operating system, and browsing behavior via cookies and analytics tools.

3. How We Use Your Information

We use the data we collect from you in the following ways:

To respond to your inquiries, provide customized quotes, and offer manufacturing support.
To improve our website, products, and customer service based on your feedback and browsing behavior.
To send periodic emails regarding your order status, industry news, or new product launches (you can opt-out at any time).
To follow up with you after correspondence (live chat, email, or phone inquiries).

4. Cookies and Tracking Technologies

Our website uses “cookies” to enhance your browsing experience and gather analytical data. Cookies are small files transferred to your computer’s hard drive through your web browser that enable the site’s systems to recognize your browser and capture certain information.

We use cookies to compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services (such as Google Analytics) that track this information on our behalf. You can choose to turn off all cookies via your browser settings, though some site features may not function properly.

5. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties. This does not include trusted business partners and service providers who assist us in operating our website, conducting our business, or servicing you (such as freight forwarders and logistics companies), so long as those parties agree to keep this information confidential.

We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal and business information. Your data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

7. Data Retention

We retain your personal and business information only for as long as is necessary for the purposes set out in this Privacy Policy, such as complying with our legal obligations, resolving disputes, and enforcing our agreements.

8. Your Data Protection Rights (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. ChillTitan aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Your rights include:

The right to access: You can request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

9. Changes to this Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in legal requirements or our business practices. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If there are any questions regarding this Privacy Policy, or if you would like to exercise your data rights, you may contact us using the information below: